SERVICES

Our goal is to provide effective and value-added management consulting and employee training by using meticulous organizational strategies that will transform your employees into productive team members. We are dedicated to helping you to cultivate a successful business climate. Click on the following services for more detailed information.

Employee Training & Development

Diversity Training

Diversity means more than gender and race.  Businesses today need employees that understand the importance of leveraging diversity to create a more productive work environment. Diversity training empowers employees to better understand, value and evaluates their own behavior in the workplace.   This interactive seminar will provide employees with a concrete understanding of diversity; become a more productive team member of a diverse workplace and value diversity. Areas of concentration include:  What is Diversity Cross Cultural Understanding Effective Communication in a Diverse Workplace Diverse Work Teams Gender at Work Harassment and Respect Career planning Disability Economic Differences Sexuality Age

Leadership Development

Being a leader is easy, but becoming an effective leader can take some work. An effective leader is charismatic, sees the “big-picture”, knows how to effectively manage their time and understands the organization’s mission and goals. Leaders are also effective listeners and communicators. Developing effective leadership skills is a process that requires patience, tenacity and vision. This interactive seminar starts the leadership process by taking the employee back to the “basics.  In order to develop into an effective leader, the employee must understand their leadership style, know their personal leadership statement and know how to empower and motivate the team.   Areas of concentration include:  Exploring the Leadership Factor Personal Leadership Style and Values Personal and Professional Ethics The Effective Communicator The Effective Listener Time Management Factor Effective Hiring Techniques Setting Objectives Motivation and Empowerment Building solid Relationships Coaching Strategies Involving others Employee Commitment   Understanding Your Organizations Goals and Mission Personal Leadership Statement/Mission The Leadership Journal

Career Development

Creating a well-thought out career development plan is imperative in today’s workforce. Often, people are eager to earn an education or they boast about their extensive work experience, but very few take the time to create a career development plan.  An effective development career plan must be well thought out, contain critical success factors and have a well-developed time line. This seminar will provide the employable candidate with the tools needed to develop a solid career development plan. Areas of concentration include:  The Vision What’s the Motivator/Know your Niche What Field/Industry of Interest Skills/Education Assessment The Three Year Plan The Five Year Plan The Career Journal The Personal Goal and Mission Statement The Career Timeline Professional Business Attire

Team Building

Having the ability to work in a team environment is an essential part of today’s workforce. Before this is accomplished, employees must first understand the true concept of a “team” and the various skills that are needed to work in a team environment. These skills consist of: Effective Communication, Effective Listening, Working Relationship and Conflict Management.   This interactive seminar starts with the team development “basics”.  Areas of concentration include:  Team Building 101 Quality in Teams Developing an Effective High Performance Team How to be an Effective Team Member Team Building Skill Development Various Types of Teams Effective Team Communication Effective Team Listening Team Conflict/Resolution The Team Contract

Difficult Conversations

Having “difficult conversations” will always be needed. This seems to be the “silent” issue that exists in my organizations.  Everyone from the coordinator to the administrative assistant deal with this topic everyday, but very few know how to properly address this growing concern. This seminar will provide the employee will the tools needed to conduct a difficult conversation, while remaining professional and motivating/empowering the employee all at the same time. This interactive seminar takes the employee back to the difficult conversation “basics”. Areas of concentration include:  Define the Problem Identify the Type of Difficult Conversations Define the Purpose The “Fester” Factor Effective Listening Your Attitude Tone of the Conversation Body Language Posture Eye Contact The Resolution The Wrap-Up Difficult Conversation Journal

Management Training & Consulting

Managing a Diverse Team

Being a manager or a leader in today’s workforce is a very important role, but an effective manager/leader must also posses the traits needed to effectively manage/lead a “diverse” team of employees. The Management Diversity Training empowers leaders to better understand cultural differences, value and evaluate their own behavior in the workplace and educate them on “cultural favoritism”. This interactive seminar will provide manager/leaders with a concrete understanding of diversity; become a more interactive manager/leader of a diverse workplace and value diversity. Areas of concentration include:  What is Diversity Cross Cultural Understanding Effective Communication in a Diverse Workplace Diverse Work Teams Cultural Favoritism Gender at Work Harassment and Respect How “Not” to Talk to Diverse Teams of Employees Disability Economic Differences Sexuality Age Conflict Management Employee Motivation and Relation

Conflict Management

Conflict in the workplace is unavoidable.  It happens because we deal with people, emotions, various stress levels and egos everyday. Typically, conflict happens when an individual or a team of employees contents that they are not receiving what they need and/or want. In many instances, the individual or the team has a self-interest in what is occurring, which can elevate into a huge emotional rollercoaster if not addressed properly.  Dealing with conflict in the workplace can be a challenging task and managing it is even more of a challenge. As a manager/leader in today’s workplace, it is important to be able to identify the conflict and address it immediately. This interactive seminar educates the manager/leader about the basics of conflict and what needs to occur to ensure that the matter is identified, addressed and handled professionally. Areas of concentration include:  What is Conflict Conflict Gauge (Indicator) Tone and Effective Communication Productive Conflict Disparaging Conflict  How “Not” to Talk during conflict How “To” Talk during conflict Techniques for avoiding/resolving Conflict Emotional Control Employee Expectation of a Manager/Leader during Conflict  Conflict Management Journal

Employee Motivation, Empowerment and Rewards

Motivating, Empowering and Rewarding employees in today’s workplace is very important. As leaders, it is important to know how to keep the team engaged, morale high as well as eliminating and/or addressing the employee “burn-out” factor.  Doing this is not an easy task.  Different things motivate and empower different employees and it is important to understand how to detect the various motivational, empowerment and reward aspects of managing/leader a team of diverse employees.    This seminar takes the manager/leader back to the basics of motivating, empowering and rewarding employees, so they can reach their peak performance. Areas of concentration include:  Set the Motivational “Tone” What is Motivation Help an employee/s feel part of the “Team” What is the difference between Motivating & Empowering Employees Improving Employee Morale Dealing with the Employee “Burn Out” Factor Various ways to keep employees engaged How to Motivate – Overworked, Older and Temporary employees Motivating during the “bad times” Motivating Messages When to How to Reward an Employee The Motivation/Empower & Reward  (MER) Mission Statement The MER Journal

Advanced Leadership Development

This seminar is for mid-level managers and above, who have the desire and energy to have a greater impact on the organization by developing a broader leadership perspective. Areas of concentration include:  The 3 month Leadership Transition Plan Understanding your Leadership Style   The Leadership Credibility Factor Ethics and Leadership Quandary Management Developing other Leaders Building Strategic Alliances Departmental/Organizational Strategic Planning The Ownership Factor The Leadership Journal

Difficult Conversations with Employees

Having “difficult conversations” will always be needed no matter how good a manager or a leader becomes. This seems to be the “silent” issue that exists in my organizations.  Everyone from the top of the organization to the front-line supervisor deals with this topic everyday, but very few know how to properly address this growing concern. This seminar takes a different perspective and provides the managers/leader will the tools needed to conduct a difficult conversation with their employees, while remaining professional and motivating/empowering the employee all at the same time. This interactive seminar takes the manager back to the difficult conversation “basics”. Areas of concentration include:  Define the Problem Identify the Type of Difficult Conversations Define the Purpose The “Fester” Factor Effective Listening Your Attitude Tone of the Conversation Body Language Posture Eye Contact The Resolution The Wrap-Up Difficult Conversation Journal

Customized Training Sessions available upon request.